SHIPPING & RETURN POLICY

GENERAL ORDER INFORMATION

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• We will only accept one coupon code per order.

• If you use a discount code of 31% or more, the items that the code covers are FINAL SALE and cannot be returned back to us.

• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at riseandrideapparel@gmail.com for assistance!

SHIPPING

• Shipping and order processing will take no more than 5 business days to be processed and packaged before they are shipped.

• Rise and Ride Apparel is NOT responsible for:

  • Delays with UPS shipping

  • International Duties or Customs charges

  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once shipped

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• We cannot be held accountable for packages where tracking information states the package has been delivered to your order address

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

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WRONG ADDRESS DISCLAIMER:

• It is the responsibility of the buyer to make sure that they enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at riseandrideapparel@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If our shipper contacts you regarding an incorrect address and a reply is not received from the customer within 24 hours, the order will be cancelled and refunded.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

• We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

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RETURN POLICY

• ​All returned items must still have the ORIGINAL TAGS on them.

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise must be returned within 18 days of shipment date. Refund will be sent for the amount paid for the product. We will not refund for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to us is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 5 business days for us to receive your return, and 7-10 business days for us to process your refund.

• If approved for a return, a refund will be applied to your account within 7-10 business days after we receive the returned item. 

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, the buyer is now responsible for the payment of the return shipping. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.

EXCHANGES

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. 

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. 

DEFECTS OR PROBLEMS WITH YOUR ORDER?

• If you have received an item with any problems or defects, please email riseandrideapparel@gmail.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

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DEFECTIVE/DAMAGED ITEMS PROCESS

1. Use your smartphone to take pictures of the defective or damaged area and email the images to riseandrideapparel@gmail.com, including the tag in the image showing it is still attached.

2. Indicate "Defective" or "Damaged" in the subject line.

3. Include the first and last name on your order, order #, and product code/name of the item.

PLEASE MAIL RETURNS TO:

Rise and Ride Apparel Returns

2855 36th Street

Allegan, MI 49010

Please include a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving refund.

Questions?